Are we covered on your health insurance plan?
Emmaus is committed to making it simple for our clients to receive the care they need by offering a full range mental health services and accepting most major insurance plans. We offer preferred providers with most major insurance plans, if you don’t see yours listed, please call our Care Coordinator at 425.869.2644, ext. 0 to determine if we take your insurance.
Coverage and insurance networks can change frequently. It is important to confirm with your health insurance company that Emmaus is in network with your individual plan before scheduling an appointment.
In-Network Preferred Providers
*PRE-AUTHORIZATIONS: If your insurance plan requires a pre-authorization for services, it is ultimately the responsibility of the client to obtain this authorization prior to being seen by your provider. If you fail to obtain authorization, any and all charges incurred and not reimbursed, will be your financial responsibility.
BILLING POLICIES & E-STATEMENTS: As a paperless company, we use our Client Portal to provide you with a monthly e-Statement at the end of each month. A HIPAA compliant email from DoNotReply@psychselect.com will notify you that the BILLING DEPT at EMMAUS has sent you a secure message and instruct you to click on the link provided and enter your password. Again, you may use our portal to check balances at any time using the Ledger option. PLEASE NOTE: amount due (if any) is located on the last page of your statement. If you have any questions, please contact our billing department directly at 425.869.2644, ext. 18.
Our billing staff will do their best to provide you with an accurate statement of your account. Please be aware, however, that insurance billing is a very complex and often unpredictable process. Each company has different policies and procedures, and your coverage may involve certain co-pay percentages, discounting procedures, unusual fee structures, or deductibles about which you or our billing staff might not be aware when first setting up your account. Our commitment to accuracy may mean having to revise your statement once your insurance actually begins to pay (usually 3-6 weeks after your first appointment). We will do our best to let you know if changes are made. In turn, we ask your patience, and suggest you contact your insurance company directly to obtain the most accurate information about your coverage.
INSURANCE INFORMATION DISCLAIMER: Clients are ultimately responsible for understanding their own insurance coverage. Emmaus Counseling Center can only provide clients with the benefit information we are given by their insurance company representatives. If this information is incorrect, Emmaus Counseling Center is not liable. Clients are responsible for all amounts due which are not covered by their insurance.
MISSED APPOINTMENTS & LATE CANCELLATIONS: As this appointment time has been set aside exclusively for you, we do ask that you provide at least 24 hours’ notice of a cancellation to avoid an $80 charge. Please cancel a Monday session on Friday during business office hours (9am-5pm) by calling our Care Coordinators at 425.869.2644, ext. 0 and you may also leave a confidential voicemail for your clinician.
**Please note that many health insurance plans carve out certain services, such as mental health services to another vendor. Several vendors will have their own network. It is particularly important when seeking mental health services that you contact your health insurance plan to verify that these services will be covered when provided at Emmaus Counseling Center. Under your benefit plan, you may need to use a specific network for mental health that Emmaus Counseling Center may not be contracted for and considered as out-of-network. At this time Emmaus is NOT contracted with any Washington State Apple Health Managed Care plans.