Our therapists are in-network Preferred Providers with most major insurance plans, including:
- Aetna • Meritain Health • GEHA • Sound Health & Wellness Trust
- Beacon Health Options
- Evernorth Behavioral Health (formerly CIGNA Behavioral Health)• Health Partners • QualCare
- First Choice Health Network
- Kaiser Permanente PPO & HMO
- MEDICARE (learn more)
- OPTUM Health Behavioral Solutions • United Behavioral Health (UBH) • United Healthcare (UHC)* • Providence Health Plan • All Savers • UMR
- Premera Blue Cross • Lifewise WA • Lifewise OR • PacificSource • Anthem
- Regence Blue Shield • Federal • Uniform Medical
- Regence Group • HMA
- Microsoft’s Wellsprings EAP
We do NOT accept: Medicaid, Medicare, DSHS, Washington Apple Health, or Community Health Plan of Washington or Labor and Industry claims.
UNDERSTANDING YOUR COVERAGE
Depending on your current health insurance provider or employee benefit plan, it is possible for services to be covered in full or in part. Your insurance company can verify your benefits for outpatient psychotherapy services.
Some insurance plans require pre-authorizations, deductibles to meet and if you have more than one policy/dual coverage, your insurance companies require you to contact them to coordinate your benefits prior to your session. Learn more about Coordination of Benefits.
Several insurance plans also include Out-of-Network benefits as an option if you don’t see your plan on this list. Feel free to give us a call so we can help you determine if counseling may be covered in full or in part by your health insurance or employee benefit plan.
We also suggest you check your coverage carefully by calling your insurance and asking the following questions:
- Do I have outpatient mental health insurance benefits?
- How many sessions per year does my health insurance cover?
- Do I have a copay, co-insurance or a deductible to meet? If so, how much?
- Is approval required from my primary care physician or managed care company?
Clients are ultimately responsible for understanding their own insurance coverage. Emmaus Counseling Center can only provide clients with the benefit information we are given by their insurance company representatives. If this information is incorrect, Emmaus Counseling Center is not liable. Clients are responsible for all amounts due which are not covered by their insurance.
OUR COMMITMENT TO YOU
Our billing staff will do their best to provide you with an accurate statement of your account. Please be aware, however, that insurance billing is a very complex and often unpredictable process.
Each insurance company has varying policies and procedures, and your coverage may involve certain co-pay percentages, discounting procedures, unusual fee structures, or deductibles about which you or our billing staff might not be aware when first setting up your account. Our commitment to accuracy may mean having to revise your statement once your insurance actually begins to pay (usually 3-6 weeks after your first appointment). We will do our best to let you know if changes are made. In turn, we ask your patience, and suggest you contact your insurance company directly to obtain the most accurate information about your coverage.
RATES & ALLOWED AMOUNTS
Insurance companies establish “Allowed Amounts” for services that are independent of provider charges. Insurance company reimbursements are based on their unique established rate for services and the amount or percentage of patient responsibility. We also offer cash rates, to learn more please contact our office for details at 425.869.2644, ext. 18.
Fees are due at the time of service. We accept cash, check, Visa and Mastercard as forms of payment.
WOULD YOU LIKE TO USE YOUR HSA CARD?
We are able to process payments using your HSA card. Please note, we do not provide credit for balances due until your HSA card is funded again. If you do not have funds in your HSA account, another payment method will need to be arranged.
There is no charge for cancellations made more than 24 hours in advance of the appointment. Please note, all our therapists are independent contractors and are compensated for sessions held. Clients who are not feeling well on the day of an in-person session, have the opportunity to see their therapist via telehealth and can notify their therapist so that the session can be changed to virtual therapy and avoid a cancellation fee. If you miss or forget an appointment, please call us! If we don’t hear from you, we may cancel future appointments.
Please cancel a Monday session on Friday during business office hours (9am-5pm) by calling our Scheduling Coordinators at 425.869.2644, ext. 0 and you may also leave a confidential voicemail for your therapist.
OTHER QUESTIONS & HELPFUL LINKS
Please contact us for any additional questions you may have. We look forward to hearing from you!