*Please note, we do NOT accept: Medicaid, Medicare (Capitated or DNSP), Molina, DSHS, Washington Apple Health, any state-supplemented insurance plans, Community Health Plan of Washington, Labor and Industry (L&I) and or car insurance claims.

UNDERSTANDING YOUR COVERAGE

We encourage clients to call the phone number on the back of their insurance card to better understand their plan details and ask the following questions:

  • What are my behavioral health benefits?
  • Are they subject to a deductible?
    • If so, how much of my deductible has been met?
  • Will I owe a copayment or co-insurance?
  • What is my max out of pocket?
  • Is there a limit to the number of sessions?
  • Do I need an authorization number prior to seeing a provider?
  • Is the provider I want to see in-network?

RATES & ALLOWED AMOUNTS

Please note payment is due at the time of service. An insurance plan includes not only the terms which the member (you) and the insurance company agree to but also services and reimbursement rates for which a provider (your therapist) is covered. Insurance companies dictate the length of and how often members can attend counseling sessions.

Every insurance company reimburses providers at different rates. When an insurance plan states that the provider will be reimbursed at 100% this means that the insurance company will pay the provider 100% of the rate the insurance company tells the provider they will accept. Providers do not set rates with the insurance companies. Insurance companies set the rates for providers.

CANCELLATION POLICY

There is no charge for cancellations made more than 48 hours in advance of the appointment. Please note, all our therapists are independent contractors and are compensated for sessions held. Clients who are not feeling well on the day of an in-person session, have the opportunity to see their therapist via telehealth and can notify their therapist so that the session can be changed to virtual therapy and avoid a cancellation fee. If you miss or forget an appointment, please call us! If we don’t hear from you, we may cancel future appointments.

HELPFUL LINKS

Please contact us for any additional questions you may have. We look forward to hearing from you!