Emmaus offers in-network preferred providers with most major insurance plans, if you don’t see yours listed, please contact us to determine if we take your insurance.
Sound Health & Wellness Trust
EMPLOYEE ASSISTANCE PLANS (EAP)
|UNDERSTANDING YOUR PLAN
Coverage and insurance networks can change frequently. We encourage you to verify your plan benefits with your health insurance company prior to scheduling your appointment by calling the Customer Service Number provided on the back of your insurance card.
BILLING POLICIES & E-STATEMENTS
As a paperless company, we use our Client Portal to provide you with a Monthly e-Statement at the end of each month. You also may use our portal to pay your bill and check your balance at any time using the Real Time Ledger option. Learn more > >
PLEASE NOTE: amount due (if any) is located on the last page of your statement. If you have any questions, please contact our billing department directly at 425.869.2644, ext. 18.
If your insurance plan requires a pre-authorization for services, it is ultimately the responsibility of the client to obtain this authorization prior to being seen by your provider. If you fail to obtain authorization, any and all charges incurred and not reimbursed, will be your financial responsibility.
OUR COMMITMENT TO YOU
Our billing staff will do their best to provide you with an accurate statement of your account. Please be aware, however, that insurance billing is a very complex and often unpredictable process.
Each company has different policies and procedures, and your coverage may involve certain co-pay percentages, discounting procedures, unusual fee structures, or deductibles about which you or our billing staff might not be aware when first setting up your account. Our commitment to accuracy may mean having to revise your statement once your insurance actually begins to pay (usually 3-6 weeks after your first appointment). We will do our best to let you know if changes are made. In turn, we ask your patience, and suggest you contact your insurance company directly to obtain the most accurate information about your coverage.
INSURANCE INFORMATION DISCLAIMER
Clients are ultimately responsible for understanding their own insurance coverage. Emmaus Counseling Center can only provide clients with the benefit information we are given by their insurance company representatives. If this information is incorrect, Emmaus Counseling Center is not liable. Clients are responsible for all amounts due which are not covered by their insurance.
MISSED APPOINTMENTS & LATE CANCELLATIONS
As this appointment time has been set aside exclusively for you, we do ask that you provide at least 24 hours’ notice for all appointment changes and cancellations. Lack of required notice will result in an $80 fee to your account which will not be billed to your insurance. Please cancel a Monday session on Friday during business office hours (9am-5pm) by calling our Care Coordinators at 425.869.2644, ext. 0 and you may also leave a confidential voicemail for your therapist.