Our licensed therapists are preferred providers, in-network with some or all of the following insurance plans. Coverage varies depending upon the therapist you work with, and your unique insurance plan.
Clients aged 64: If you are planning on enrolling in a Medicare program at age 65, please contact our scheduling department to make sure you are seeing an in-network Medicare provider to use your Medicare benefits.
*Please note, we are not enrolled or accepting the following insurance plans: AppleHealth/Medicaid, Community Plans, UHC (Non-Employer Based), TriCare (primary), Molina, Ambetter, Coordinated Care, AmeriGroup, Medicaid, Medicare (Capitated or DNSP), Molina, DSHS, Washington Apple Health, any state-supplemented insurance plans, Labor and Industry (L&I) and or car insurance claims.
Understanding Your Coverage
We encourage clients to call the phone number on the back of their insurance card to better understand their plan details and ask the following questions:
- What are my behavioral health benefits?
- Are they subject to a deductible?
- If so, how much of my deductible has been met?
- Will I owe a copayment or co-insurance?
- What is my max out of pocket?
- Is there a limit to the number of sessions?
- Do I need an authorization number prior to seeing a provider?
- Is the provider I want to see in-network?
Helpful Links
- Frequently Asked Insurance Questions
- Two Active Insurance Policies: Coordination of Benefits and Secondary Billing
- Insurance Definitions
- College bound dependents, what you should know.
Rates & Allowed Amounts
Please note payment is due at the time of service. An insurance plan includes not only the terms which the member (you) and the insurance company agree to but also services and reimbursement rates for which a provider (your therapist) is covered. Insurance companies dictate the length of and how often members can attend counseling sessions.
Every insurance company reimburses providers at different rates. When an insurance plan states that the provider will be reimbursed at 100% this means that the insurance company will pay the provider 100% of the rate the insurance company tells the provider they will accept. Providers do not set rates with the insurance companies. Insurance companies set the rates for providers.
Cancellation Policy
There is no charge for cancellations made more than 48 hours in advance of the appointment. Please note, all our therapists are independent contractors and are compensated for sessions held. Clients who are not feeling well on the day of an in-person session, have the opportunity to see their therapist via telehealth and can notify their therapist so that the session can be changed to virtual therapy and avoid a cancellation fee. If you miss or forget an appointment, please call us! If we don’t hear from you, we may cancel future appointments.
Please contact us for any additional questions you may have.