If you don’t see yours listed, please contact us to determine if we take your insurance.

*We do not participate with any state-sponsored plans such as Medicaid, Molina, Apple Health or United Healthcare (UHC) Community Plan.


Some insurance plans require pre-authorizations, deductibles to meet and if you have more than one policy/dual coverage, your insurance companies require you to contact them to coordinate your benefits prior to your session. Learn more about Coordination of Benefits.

Clients are ultimately responsible for understanding their own insurance coverage. Emmaus Counseling Center can only provide clients with the benefit information we are given by their insurance company representatives. If this information is incorrect, Emmaus Counseling Center is not liable. Clients are responsible for all amounts due which are not covered by their insurance.


We encourage you to verify your outpatient mental health benefits with your health insurance company prior to scheduling your appointment by calling the Customer Service Number provided on the back of your insurance card.


Our billing staff will do their best to provide you with an accurate statement of your account. Please be aware, however, that insurance billing is a very complex and often unpredictable process.

Each company has different policies and procedures, and your coverage may involve certain co-pay percentages, discounting procedures, unusual fee structures, or deductibles about which you or our billing staff might not be aware when first setting up your account. Our commitment to accuracy may mean having to revise your statement once your insurance actually begins to pay (usually 3-6 weeks after your first appointment). We will do our best to let you know if changes are made. In turn, we ask your patience, and suggest you contact your insurance company directly to obtain the most accurate information about your coverage.


Fees are due at the time of service. When we are setting up your initial appointment, we’ll collect credit card information from you to be stored in our secure software. Your card will be charged for your copay or coinsurance amount after each session.

As a paperless company, we use our Client Portal to provide you with a Monthly e-Statement. You also may use our portal to pay your bill and check your balance at any time using the Real Time Ledger option. Learn more >>


There is no charge for cancellations made more than 24 hours in advance of the appointment. An $80 fee will be charged for late cancellations made within 24 hours, barring medical emergency. Please cancel a Monday session on Friday during business office hours (9am-5pm) by calling our Scheduling  Coordinators at 425.869.2644, ext. 0 and you may also leave a confidential voicemail for your therapist.  

If you have any questions, please contact our billing department directly at 425.869.2644, ext. 18.