Insurance & Policies

We accept a large number of health plans and offer in-network Preferred Providers

Please check with your insurance before you make an appointment so you know what your plan covers.

Individual & Family Plans

Medicare

To our Medicare population, please review your Medicare benefits carefully and if possible call the member services number on the back of your card to ask about your coverage for outpatient mental health. Medicare covers therapy with a clinical psychologist, psychiatrist, or Licensed Clinical Social Worker.

We accept the following types of Medicare Plans:

  • Straight Medicare
  • Medicare Advantage or (Complete) Plans: Medicare Advantage plans cover everything original Medicare covers and generally offers extra benefits (Part B – for mental health).
  • Medicare Supplemental or (Medigap) Plans: Medicare Supplemental Insurance is a plan that you buy from a private insurance company that pays for some of the cost sharing in Medicare. Medicare sends claims directly to them for processing if the client has coordinated their benefits.

View Accepted Plans >>

EAP Plans

*We do not participate with any state-sponsored plans such as Medicaid, Molina, Apple Health or United Healthcare (UHC) Community Plan.

If you don’t see yours listed, please contact us to determine if we take your insurance.

Understanding Your Coverage

Some insurance plans require pre-authorizations, deductibles to meet and if you have more than one policy/dual coverage, your insurance companies require you to contact them to coordinate your benefits prior to your session. Learn more about Coordination of Benefits.

Clients are ultimately responsible for understanding their own insurance coverage. Emmaus Counseling Center can only provide clients with the benefit information we are given by their insurance company representatives. If this information is incorrect, Emmaus Counseling Center is not liable. Clients are responsible for all amounts due which are not covered by their insurance.

Helpful Links

We encourage you to verify your outpatient mental health benefits with your health insurance company prior to scheduling your appointment by calling the Customer Service Number provided on the back of your insurance card.

Our Commitment to You

Our billing staff will do their best to provide you with an accurate statement of your account. Please be aware, however, that insurance billing is a very complex and often unpredictable process.

Each company has different policies and procedures, and your coverage may involve certain co-pay percentages, discounting procedures, unusual fee structures, or deductibles about which you or our billing staff might not be aware when first setting up your account. Our commitment to accuracy may mean having to revise your statement once your insurance actually begins to pay (usually 3-6 weeks after your first appointment). We will do our best to let you know if changes are made. In turn, we ask your patience, and suggest you contact your insurance company directly to obtain the most accurate information about your coverage.

Fees & Payment

Fees are due at the time of service. When we are setting up your initial appointment, we’ll collect credit card information from you to be stored in our secure software. Your card will be charged for your copay or coinsurance amount after each session.

As a paperless company, we use our Client Portal to provide you with a Monthly e-Statement. You also may use our portal to pay your bill and check your balance at any time using the Real Time Ledger option. Learn more >>

Cancellation Policy

There is no charge for cancellations made more than 24 hours in advance of the appointment. An $80 fee will be charged for late cancellations made within 24 hours, barring medical emergency. Please cancel a Monday session on Friday during business office hours (9am-5pm) by calling our Scheduling  Coordinators at 425.869.2644, ext. 0 and you may also leave a confidential voicemail for your therapist.  

If you have any questions, please contact our billing department directly at 425.869.2644, ext. 18.