WE OFFER IN-NETWORK PREFERRED PROVIDERS:
If you don’t see yours listed, please contact us to determine if we take your insurance.
*We do not participate with any state-sponsored plans such as Medicaid, Molina, Apple Health or United Healthcare (UHC) Community Plan.
BILLING POLICIES & E-STATEMENTS: As a paperless company, we use our Client Portal to provide you with a Monthly e-Statement at the end of each month. You also may use our portal to pay your bill and check your balance at any time using the Real Time Ledger option. Learn more >>
If you have any questions, please contact our billing department directly at 425.869.2644, ext. 18.
UNDERSTANDING YOUR PLAN: Coverage and insurance networks can change frequently. We encourage you to verify your outpatient mental health benefits with your health insurance company prior to scheduling your appointment by calling the Customer Service Number provided on the back of your insurance card.
PRE-AUTHORIZATIONS: If your insurance plan requires a pre-authorization for services, it is ultimately the client’s responsibility to obtain an authorization prior to being seen.
COORDINATION OF BENEFITS: Some clients may have dual coverage they would like to use for their sessions. If you have dual coverage it is necessary that you also contact your insurance companies to coordinate your benefits with them first. Learn more about Coordination of Benefits.
OUR COMMITMENT TO YOU: Our billing staff will do their best to provide you with an accurate statement of your account. Please be aware, however, that insurance billing is a very complex and often unpredictable process.
Each company has different policies and procedures, and your coverage may involve certain co-pay percentages, discounting procedures, unusual fee structures, or deductibles about which you or our billing staff might not be aware when first setting up your account. Our commitment to accuracy may mean having to revise your statement once your insurance actually begins to pay (usually 3-6 weeks after your first appointment). We will do our best to let you know if changes are made. In turn, we ask your patience, and suggest you contact your insurance company directly to obtain the most accurate information about your coverage.
MISSED APPOINTMENTS & LATE CANCELLATIONS: As this appointment time has been set aside exclusively for you, we do ask that you provide at least 24 hours’ notice for all appointment changes and cancellations. Lack of required notice will result in an $80 fee to your account which will not be billed to your insurance. Please cancel a Monday session on Friday during business office hours (9am-5pm) by calling our Scheduling Coordinators at 425.869.2644, ext. 0 and you may also leave a confidential voicemail for your therapist. Most of our providers have very tight schedules and waiting lists for open appointments. Our goal is to provide excellent care and in return we ask that our time is valued.
INSURANCE INFORMATION DISCLAIMER: Clients are ultimately responsible for understanding their own insurance coverage. Emmaus Counseling Center can only provide clients with the benefit information we are given by their insurance company representatives. If this information is incorrect, Emmaus Counseling Center is not liable. Clients are responsible for all amounts due which are not covered by their insurance.