WE OFFER IN-NETWORK PREFERRED PROVIDERS:

If you don’t see yours listed, please contact us to determine if we take your insurance.

*We do not participate with any state-sponsored plans such as Medicaid, Molina, Apple Health or United Healthcare (UHC) Community Plan.


UNDERSTANDING YOUR COVERAGE AND PLAN

Some insurance plans require pre-authorizations, deductibles to meet and if you have more than one policy/dual coverage, your insurance companies require you to contact them to coordinate your benefits prior to your session. Learn more about Coordination of Benefits.

We have prepared a QUICK CHECK LIST for you to use when calling your Insurance Company and recommend you review our Frequently Asked Insurance Questions as well as our Insurance Definitions.

We encourage you to verify your outpatient mental health benefits with your health insurance company prior to scheduling your appointment by calling the Customer Service Number provided on the back of your insurance card.


OUR COMMITMENT TO YOU

Our billing staff will do their best to provide you with an accurate statement of your account. Please be aware, however, that insurance billing is a very complex and often unpredictable process.

Each company has different policies and procedures, and your coverage may involve certain co-pay percentages, discounting procedures, unusual fee structures, or deductibles about which you or our billing staff might not be aware when first setting up your account. Our commitment to accuracy may mean having to revise your statement once your insurance actually begins to pay (usually 3-6 weeks after your first appointment). We will do our best to let you know if changes are made. In turn, we ask your patience, and suggest you contact your insurance company directly to obtain the most accurate information about your coverage.

As a paperless company, we use our Client Portal to provide you with a Monthly e-Statement. You also may use our portal to pay your bill and check your balance at any time using the Real Time Ledger option. Learn more >>

If you have any questions, please contact our billing department directly at 425.869.2644, ext. 18.

CANCELLATIONS

As this appointment time has been set aside exclusively for you, we do ask that you provide at least 24 hours’ notice for all appointment changes and cancellations. Lack of required notice will result in an $80 fee to your account which is not covered by insurance. Please cancel a Monday session on Friday during business office hours (9am-5pm) by calling our Scheduling  Coordinators at 425.869.2644, ext. 0 and you may also leave a confidential voicemail for your therapist.  Most of our providers have very tight schedules and wait lists for open appointments. Our goal is to provide excellent care and in return we ask that our time is valued.


INSURANCE INFORMATION DISCLAIMER: Clients are ultimately responsible for understanding their own insurance coverage.  Emmaus Counseling Center can only provide clients with the benefit information we are given by their insurance company representatives. If this information is incorrect, Emmaus Counseling Center is not liable. Clients are responsible for all amounts due which are not covered by their insurance.