Many people have questions when they consider therapy and we have tried to answer some of the most frequently asked questions below. Please call us for any additional answers you may be looking for.

How do I know which therapist to choose? And how do I get started seeing someone at Emmaus Counseling?  Your first step is to contact our Scheduling Coordinators who are here to assist you every step of the way in setting up your initial appointment.  After gaining an understanding of what you are seeking with your therapy sessions, they will provide you with recommendations on available providers.  If after meeting with your therapist after one or two sessions should you feel that you would be better suited to see someone else, we are here to assist you with any transfers as well.  Our goal is to have you feel comfortable and connected with your therapist at Emmaus.

Clinicians at Emmaus each have busy practices. In some cases, there may be waiting list to see a particular clinician. In this event, you will be given the option to be placed on this waiting list, see another Emmaus clinician with expertise related to your presenting issue. In each case, the choice is yours.


How early should I arrive for my first appointment?  If you do not have time to complete the registration packet ahead of time, please plan to arrive 20 minutes prior to your appointment to complete in our lobby.   As always, please do not hesitate to contact our Schedulers if you have any questions about client forms or your appointment.


What are the specialties of the therapists at Emmaus? Emmaus Counseling has a variety of practitioners, each therapist has experience in a wide range of specialties. We work with children, adolescents, adults, and geriatric patients whose mental health issues range from relatively uncomplicated adjustment disorders to chronic mental illness.


Do you take insurance, and how does that work?  If you’d like to use your insurance benefits, please have your insurance card on hand when you call as it will help with scheduling you with an in-network preferred provider.  Coverage and insurance networks can change frequently. We encourage you to verify your plan benefits with your health insurance company prior to scheduling your appointment.  View Our Accepted Insurance plans. We always recommend that you call your insurance company to better understand your policy as it relates specifically to mental health coverage.   We have prepared a QUICK CHECK LIST for you to use when calling your Insurance Company and recommend you review our Frequently Asked Insurance Questions as well as our Insurance Definitions.


What are those initials behind each therapist’s name like? These initials indicate licensing information for each therapist. Our schedulers will be glad to offer more specifics when you call.

  • ACSW (Academy of Certified Social Workers)
  • LMHC (Licensed Mental Health Counselor)
  • LMFT (Licensed Marriage and Family Therapist)
  • LSW (Licensed Social Worker)
  • CMHS (Child Mental Health Specialist)
  • GMHS (Geriatric Mental Health Specialist)

How do you keep my personal information safe? We take your privacy seriously and are committed to keeping your Protected Health Information (PHI) safe, in accordance with the Health Insurance Portability and Accountability Act (HIPAA).  Please take a look at our Notice of Privacy Practices.


How often will I need to see my therapist? It is generally recommend to commit to weekly sessions for the first 2-3 months, as it may take the first few sessions just getting a detailed history and thorough assessment of what is going on. Every person and every therapist’s style is different. The bottom line is, we’re here to help in whatever way we can. We understand that the best way to do this is to establish a trusting relationship over time, and to mutually put in the effort and commitment to make lasting change in your life.


How long will I need therapy?  Another important issue for you and your therapist to discuss is when and how to end treatment. Although you may end treatment at any time, we strongly encourage you to discuss this decision with your therapist at least one session in advance. This will give you and your therapist an opportunity to discuss the reasons for your decision and bring treatment to an end. Even after treatment ends, “check-in” or follow-up sessions are available to address further concerns, if and when they develop. Your therapist, like your family physician, is an ongoing resource for you to use as necessary.


What if I need to cancel my appointment? As this appointment time has been set aside exclusively for you, we do ask that you provide at least 24 hours’ notice for all appointment changes and cancellations. Lack of required notice will result in an $80 fee to your account which will not be billed to your insurance. Please cancel a Monday session on Friday during business office hours (9am-5pm) by calling our Scheduling  Coordinators at 425.869.2644, ext. 0 and you may also leave a confidential voicemail for your therapist.  Most of our providers have very tight schedules and waiting lists for open appointments. Our goal is to provide excellent care and in return we ask that our time is valued.


What if my therapist is on vacation or ill and I need help? As soon as we know your provider is unable to see you for your scheduled appointment for any reason, we will call you and let you know. Your provider will alert you to any days off or vacations with notice when possible, and will appoint a backup provider to handle urgent needs during their time off. You can also call our scheduling coordinators with any urgent needs and we will deliver your message appropriately. If you are in crisis and unable to reach your provider, we recommend calling the crisis clinic at 1-866-4-CRISIS (866-427-4747) or reporting to the nearest Emergency Room.