At Emmaus, we value personalized care and know how important connecting with a person rather than an automated scheduling bot system or call center is to your overall experience and care. Our Scheduling Care Coordinators have extensive personal interaction with each and every one of our therapists so that they can match you with a therapist that not only meets your therapeutic needs but also your personality.”
-Teri Cherberg, Practice Manager
Making Your Initial Call
Seeking therapy and selecting a therapist with the right experience can be challenging. It is common to feel uncertain about making the initial call for assistance. Our knowledgeable Scheduling Care Coordinators, Ethan and Sam, aim to make this process as straightforward as possible.
When you speak with Sam or Ethan, they will ask questions to help match you with a therapist at Emmaus. If you plan to use insurance for your sessions, please have your insurance card available, as it will assist in scheduling you with an in-network provider.
Please note that our therapists may have busy practices. There might be a waiting list to see certain therapists. In such cases, you can choose to be added to the waiting list or opt to see another therapist with the relevant expertise for your presenting issue(s). In each case, the choice is yours.
Before Making Your First Appointment
It is advisable to verify your benefits with your insurance company before your appointment by contacting your plan administrator or the customer service number on the back of your card. Ensure you understand your coverage details. You can also review our listing of insurance definitions and frequently asked questions for additional information.
What to Expect at Your First Therapy Session
During the initial session, you will meet your therapist and can ask questions about the counseling process, including topics like confidentiality, scheduling, and cancellations. The therapist will discuss the concerns that led you to seek counseling and may ask several questions to better understand your situation. They will also clarify your goals for counseling. At the end of the first session, the therapist will propose a plan and provide recommendations. If both parties agree that continued sessions are appropriate, the therapist will arrange the next appointment. Session frequency will be determined based on the nature and severity of the presenting concerns.
Ongoing Care Team Support
Our care team’s goal is to provide you with the best possible care at Emmaus. From scheduling your sessions to handling billing inquiries, we are here to support you outside of your therapy sessions. We have compiled a listing of our most common questions around therapy sessions at Emmaus for your review.
We are happy to assist you between 8 AM and 5 PM Monday through Friday via calling 425.869.2644, ext. 0. If you do call after these hours, please leave us a confidential voicemail message and your call will be returned the next business day.
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