Emmaus has preferred in-network providers paneled with most major insurance plans, if you don’t see yours listed, please contact us to determine if we take your insurance.


INSURANCE BILLING POLICIES

In addition to the listing above or our preferred provider insurance panels we are on, we can bill out-of-network if we are not covered by your plan, and you have out-of-network benefits available. Our Care Coordinator will make every effort to match you with providers who are contracted with your insurance, but may ask that you see an out-of-network provider in special needs situations and on a case-by-case basis. Please provide full insurance information and your insurance card upon your initial visit to determine eligibility of benefits, and obtain authorization from your insurance provider when necessary prior to your first visit.


*PRE-AUTHORIZATIONS

If your insurance plan requires pre-authorization for services (as with most HMO plans), it is ultimately the responsibility of the client to obtain this authorization prior to being seen by your provider. If you fail to obtain authorization, any and all charges incurred and not reimbursed, will be your financial responsibility.  For Kaiser Permanente‘s HMO, Exchange, Alliance and Options Select plans a pre-authorization is required and members should contact the Behavioral Health Services at 1.888.287.2680.


INSURANCE CHANGES

If you have a change in insurance, please let us know as soon as possible, so we can ensure payment.  At the start of the each new calendar year in January, with new insurance plans taking effect along with new deductibles to be met, we will be re-verifying benefits and collecting your full visit fee that will be applied to your deductible, at the time of service.


HOW TO PAY YOUR BILL

Payment for any service Emmaus Counseling Center provides is due at the time of rendering services. We accept cash, checks, all major credit cards (including AmericanExpress, Discover, and debit cards).  We have several options for paying your bill:

  • Pay using your on-line account via client portalTo make a payment or check the balance of your account, please visit your therapist’s profile page and click the CLIENT LOGIN button.  learn more >>
  • Pay by phone, please call our billing department at 425.869.2644, ext. 18 (Monday – Friday, 9:00am to 5:00pm).
  • Pay in person, with your therapist.
  • Pay via the mail:  Emmaus Counseling Center, 8290 165th Ave. NE, Redmond, WA 98052

INSURANCE INFORMATION DISCLAIMER

Clients are ultimately responsible for understanding their own insurance coverage.  Emmaus Counseling Center can only provide clients with the benefit information we are given by their insurance company representatives. If this information is incorrect, Emmaus Counseling Center is not liable. Clients are responsible for all amounts due which are not covered by their insurance.

**At this time we do not accept the following insurance plans; Medicaid, Molina, Apple Health, Provider One or any state-supplemented insurance/Managed Care plans.