Emmaus is committed to making it simple for our clients to receive the care they need by offering a full range mental health services and accepting most major insurance plans.  We offer preferred providers with most major insurance plans, if you don’t see yours listed, please contact us to determine if we take your insurance.   Please note, per the contracts with our paneled providers, that any co-payments and/or co-insurance amounts are due at time of service.   Always check your coverage with your insurance carrier if you have questions.**


*PRE-AUTHORIZATIONS: If your insurance plan requires a pre-authorization for services, it is ultimately the responsibility of the client to obtain this authorization prior to being seen by your provider. If you fail to obtain authorization, any and all charges incurred and not reimbursed, will be your financial responsibility.  For Kaiser Permanente’s HMO, Exchange, Alliance and Options Select plans a pre-authorization is required and members should contact the Behavioral Health Services at 1.888.287.2680.

Health Maintenance Organization (HMO): A type of health insurance plan based on a gate-keeper model, where the patient’s PCP requests referrals and authorizations for treatment with other physicians and specialists.  Patients typically pay copayments for services.

EMPLOYEE ASSISTANCE PLAN (EAP): We accept both Optum EAP and Wellspring EAP.

INSURANCE CHANGES: If you have a change in insurance, please let us know as soon as possible, so we can ensure payment.  At the start of the each new calendar year in January, with new insurance plans taking effect along with new deductibles to be met, we will be re-verifying benefits and collecting your full visit fee that will be applied to your deductible at the time of service.

INSURANCE BILLING POLICIES:  For your records, you can expect to receive an e-statement by email through our Client Portal around the end of each month. This will list all services, charges, and payments recorded during the previous month. It will list a personal balance (what you are expected to pay out of pocket). We ask that you return payment of any personal balance within 14 days of receiving your statement. A service charge may be added to all balances carried 60 days or longer.

Our billing staff will do their best to provide you with an accurate statement of your account. Please be aware, however, that insurance billing is a very complex and often unpredictable process.   Each company has different policies and procedures, and your coverage may involve certain co-pay percentages, discounting procedures, unusual fee structures, or deductibles about which you or our billing staff might not be aware when first setting up your account. Our commitment to accuracy may mean having to revise your statement once your insurance actually begins to pay (usually 3-6 weeks after your first appointment). We will do our best to let you know if changes are made. In turn, we ask your patience, and suggest you contact your insurance company directly to obtain t the most accurate information about your coverage.

HOW TO PAY YOUR BILL: Payment is due at the time of rendering services. We accept cash, checks, all major credit cards (including AmericanExpress, Discover, and debit cards).  We have several options for paying your bill:

  • Pay using your on-line account via client portalTo make a payment or check the balance of your account, please “click” on your therapist’s direct login.  learn more >>
  • Pay by phone, please call our billing department at 425.869.2644, ext. 18 (Monday – Friday, 9:00am to 5:00pm).
  • Pay in person, with your therapist.
  • Pay via the mail:  Emmaus Counseling Center, 8290 165th Ave. NE, Redmond, WA 98052

INSURANCE INFORMATION DISCLAIMER: Clients are ultimately responsible for understanding their own insurance coverage.  Emmaus Counseling Center can only provide clients with the benefit information we are given by their insurance company representatives. If this information is incorrect, Emmaus Counseling Center is not liable. Clients are responsible for all amounts due which are not covered by their insurance.

**Please note that many health insurance plans carve out certain services, such as mental health services to another vendor. Several vendors will have their own network. It is particularly important when seeking mental health services that you contact your health insurance plan to verify that these services will be covered when provided at Emmaus Counseling Center. Under your benefit plan, you may need to use a specific network for mental health that Emmaus Counseling Center may not be contracted for and considered as out-of-network.  At this time Emmaus is NOT contracted with any Washington State Apple Health Managed Care plans.