At Emmaus, we value personalized care and know how important connecting with a person rather than an automated scheduling bot system or call center is to your overall experience and care. Our Scheduling Care Coordinators have extensive personal interaction with each and every one of our therapists so that they can match you with a therapist that not only meets your therapeutic needs but also your personality.”

-Teri Cherberg, Practice Manager

We understand taking the first step into seeking therapy and trying to select a therapist that not only has the experience you are seeking but also feels like they would be a good match can feel intimidating and overwhelming. You may feel anxious about making that initial call to ask for help. Please know those feelings are completely normal, and our compassionate and knowledgeable Scheduling Care Coordinators are dedicated to make the process as comfortable as possible for you.

When speaking with our Scheduling Coordinators, you will be asked a series of questions to better match you to a therapist at Emmaus including information about your insurance plan if you so choose to use insurance for your sessions, please have your insurance card on hand when you call as it will help with scheduling you with an in-network preferred provider with your insurance carrier. 

We encourage you to verify your benefits with your insurance company prior to your appointment by calling either your plan administrator or the customer service number on the back of your card. Check your coverage carefully and make sure you understand their answers. View our helpful listing of Insurance definitions and Frequently Asked Questions.

Our therapists have busy practices. In some cases, there may be waiting list to see a particular therapist. In this event, you will be given the option to be placed on this waiting list, see another therapist with expertise related to your presenting issue. In each case, the choice is yours.

We are dedicated to providing you with the best possible care as a client with Emmaus. From scheduling your initial session to navigating your billing inquiries, we are here to provide you with support and take care of you outside of your therapy sessions.”

– Emmaus Care Team