We are pleased that you have chosen Emmaus Counseling Center.  We understand the importance of overall client care, from scheduling your initial session to navigating your billing inquiries, we are here to provide you with support and take care of you outside of your therapy sessions.


BEFORE MAKING YOUR CALL: If you plan to use insurance to help cover costs, the best way to determine what you should expect is to call your insurance company and ask about your mental health coverage. A customer service representative should be able to provide you information about deductibles and co-payments you are expected to pay.  If relevant to the reason you are coming, also ask if they offer coverage for marital therapy, family counseling, or for psychological/neuropsychological testing.  Please have your insurance card on hand when you call as it will help with scheduling you with an in-network preferred provider.


SCHEDULING YOUR INITIAL SESSION: Unique to Emmaus, our Care Coordinators hold degrees in the field of Psychology and are very familiar with each of our therapists’ therapeutic approaches and specialties, and after gaining an understanding of what you are seeking with your therapy sessions, they will provide you with suggestions on which therapist could best match your presenting issues, preferences, schedule and insurance plan.  Please note, all initial appointments are scheduled with our Care Coordinators, please call 425.869.2644, ext. 0, if you get our voicemail, please leave a message and we will return your call shortly. 

Clinicians at Emmaus each have busy practices. In some cases, there may be waiting list to see a particular clinician. In this event, you will be given the option to be placed on this waiting list, see another Emmaus clinician with expertise related to your presenting issue. In each case, the choice is yours.


WHAT  TO EXPECT & BRING TO YOUR FIRST SESSION: Emmaus’ offer a private and casual setting where our clients simply come in and take a seat without checking in with a front office. We believe this is a less stressful and warmer environment.

Please be prepared to provide your therapist with the following:


A NOTE ABOUT MISSED APPOINTMENTS AND LATE CANCELLATIONS: If you need to cancel an appointment, please call immediately (including nights and weekends) and leave voicemail for your clinician.  All clinicians require at least 24 hours of notice.  Please cancel any weekend or Monday sessions by the prior Friday during business office hours (9am-5pm) by calling our Care Coordinator at 425.869.2644, ext. 0.

Sometimes, people simply forget their appointment, while others must choose between their appointment and another important activity.  We understand.  However, please note that insurance does not pay for missed appointments and you will be charged an $80 fee.  Missing your appointment hinders the quality of your care, denies the appointment to someone else, and represents lost income for your clinician who likely could have filled the hour if he or she knew in advance you could not attend.

Some clinicians offer discounts for first-time mistakes or when genuine emergencies prohibit you coming to an appointment.  Forgetting, discovering a last-minute conflict, wanting to do something else, or unexpectedly being called into work can create difficult choices for you, but usually do not constitute genuine emergencies.