At Emmaus we understand choosing a therapist may seem like a daunting task, but it doesn’t have to be. It’s important that you find a therapist you trust and feel comfortable with and our Care Coordinators are here to guide you along the way. We also understand the importance of overall client care, from scheduling your initial session to navigating your billing inquiries, we are here to provide you with support and take care of you outside of your therapy sessions.
MAKING YOUR INITIAL CALL: Please note all initial appointments are scheduled with our Care Coordinators, please call 425.869.2644, ext. 0.
Unique to Emmaus, our Care Coordinators hold degrees in the field of Psychology and are very familiar with each of our therapists’ therapeutic approaches and specialties, and after gaining an understanding of what you are seeking with your therapy sessions, they will provide you with suggestions on which therapist could best match your set of needs and preferences.
If you would like to use your insurance coverage, please have your card on hand when you call as it will help with scheduling you with an in-network preferred provider. We also recommend you contact your insurance carrier to understand your policy, responsibilities, and any deductibles as they relate to your outpatient mental health coverage.
Once you have scheduled your first appointment, we will email you detailed appointment instructions including what paperwork you will need to complete prior to your first appointment (if you do not have email, we can work with you to make other arrangements) also included is important information on how to access your Client Portal. We recommend you take a look at our Client Portal information which allows you to manage your care privately and securely when it’s convenient for you. Learn more >>
WHAT TO EXPECT & BRING TO YOUR FIRST SESSION: Emmaus’ offer a private and casual setting where our clients simply come in and take a seat without checking in with a front office. We believe this is a less stressful and warmer environment. Please be prepared to provide your therapist with the following:
- Completed & signed New Client Registration Paperwork & Therapist’s Disclosure Statement.
- Insurance card & co-payment (if applicable)
- We accept personal checks, MasterCard, Discover, Visa, and American Express.
- Simplify making co-payments using our Credit Card Authorization Form.
- Photo identification.
24-HOUR CANCELLATION POLICY: As this appointment time, has been set aside exclusively for you, we do ask that you provide at least 24 hours’ notice of a cancellation to avoid an $80 charge. This ensures that the therapist can see other clients in that opening and can plan accordingly. Most insurance providers do not cover missed appointment charges. You will be charged for a full session fee for any sessions that have to be shortened due to your late arrival or early departure. Please cancel a Monday session on Friday during business office hours (9am-5pm) by calling our Care Coordinator at 425.869.2644, ext. 0.